Terms & Conditions

By Pashminas Nepal 

By using this site, you imply to agree; to the following terms & conditions that govern your use of this website pashminasnepal.com whether you are a guest or registered user. Be confirmed by reading these terms clearly before you use this site. As you continued to browse our site, you indicated that you have accepted our terms of use and agree to abide by them. Please check this page periodically for any changes that may be made in the future.

Accessing the Site: 

Access to this site is allowed temporarily, we reserve the right, at our discretion, to change, modify, add, or remove and prices are subject to change without any prior notice. Pashminas Nepal reserves the right to refuse orders where product information has been published in error. We are not liable if for any reason this Site is unavailable at any point.

There may be occasions when we need to restrict access to some parts of the site, or the whole site, to users who are registered with us.

If you choose or are given a user identification code, password, or any other piece of information as part of our security process you must treat this information as confidential and not disclose this to any third party. We reserve the right to disable any user identification code or password, whether chosen by you or given to you by us at any time; if we experience that you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all necessary arrangements for access to the site. You are also responsible for ensuring that anyone who accesses the site through your internet connection is aware of and comply with these terms.

Terms of Payment: 

For non-commercial orders, we accept online payment via all major Credit or Debit cards including Visa, Master Card, American Express, and Discover as well through PayPal balance.

We accept as well online Wire Transfers through the bank. Your order through such payment will be only accepted once the transfer has been confirmed by us.

All prices are in US Dollars.

For commercial orders, only through Bank Transfer. As per our export regulations, we cannot ship any orders without receiving the full payment for them. We have to submit an Advance Payment Certificate (APC) to the customs department when shipping goods. Only the bank, issues the APC and only does so after receiving the payment in our company’s favor account. All bank fee charges outside Nepal have to be borne by the buyers.

Delivery Time Frame: 

Offering nearly 350 shades, we sell the only color of your choice, this offer keeps us patient with our valued customers.

Non-commercial orders, which means small quantities such as gifts or personal use, after the next day of your payment confirmation 4 to 5 working days to dispatch from Nepal, by the well-known service of DHL or FedEx which provides door-to-door service within 4 to 6 days.

Commercial orders, which indicate a larger quantity for business purposes, after your payment confirmation by Bank 20 to 30 days to dispatch from Nepal, by Air Cargo or any courier services, or the shipments are made by any method requested by the customers whichever is convenient and economically as per the buyer’s destination. Customers are informed in advance about the cost of shipping and the total gross weight of the shipment.

Import Duty and Taxes: 

We do not charge any sales tax from our customers and remember that Cashmere items Made in Nepal are tax-free or fewer customs charges may apply by some countries in their customs duty. But your order may be subject to customs duty and other taxes may be payable by international customers in their respective countries as per their customs policies. Unfortunately, these circumstances of duties and taxes are out of Pashminas Nepal’s control and cannot be held responsible.

Tolerance of Color, Weight, and Size:

There may be slight color differences due to the difficulties of reproducing the colors on the internet. Most PCs will show the color darker and most Macs will display the colors lighter.

Please use the brightness adjustment of your computer to find the color in which tone. Some color looks like black but the real tone of that color is dark blue. Such as 54D, 54DD, 90D, etc. For some of the colors on our website, we can’t guarantee to dye exactly what is seen on your computer screen. So, we always request our customers, if you are confused please inquire to us about color or place a Sample Order with one or two products to receive our Free Thread Sample Kit after placing a real order. We are not taking any responsibility from our side due to the color differences in screen color compared to our original Thread Sample Kit.

Once you have our Thread Sample Kit, you can start to choose the color shades from the color chart. Also, please keep in mind that color samples made in our color chart are from 100% Viscose Thread so some colors look very shiny/brighter but don’t expect to have shiny/brighter colors in Cashmere products because Cashmere products don’t shine at all. Either we dye the products in 100% Pure Cashmere Yarn or with Silk blended or with different Plys.

So, this can cause variance as well in color shades but we have done our best to represent the colors as accurately as possible we can.

Since our products are individually dyed you have to allow a max 10% variance in color shades and + – 5% in weight and size + – less than 3% cause our products are completely handwork with traditionally hand-woven.

Return & Replace Policy:

Customers may return their products for a 100% refund if they get Only Flaw products within 15 days of their order receipt but need to inform us immediately and send the photos of the damaged product as soon as they received at info@pashminasnepal.com must return in a brand new condition and in their original packing with including Chyangra Pashmina Label. Once we receive the goods then only Pashminas Nepal is responsible for going further process for a 100% refund or the same product replacement including shipping charges if you have paid, as well as a return label.

Exchange Policy: 

It is acceptable to exchange with other Cashmere products (Except Blankets), even if Cashmere items are flawless but in this case, customers have all the responsibility to pay for both the return label and re-shipping charges (that cost from Nepal) for exchange or you can exchange in your next order.

Out of Stock: 

Once you place your order, we have the right to reserve to cancel those products in your order if we do not have them in stock with us or for any reason. But we always inform you through email as soon as possible if we are out of stock or any reason behind canceling. So, in this case; either we can refund you or you may choose other items for the replacement. We will suggest it.

Your Concerns: 

If any concerns; you have regarding the content that appears on this Site, please feel free to contact us using our Contact page.