Customers may return their products for a 100% refund if they get only flawed products within 15 days of their order receipt but need to inform us immediately and as well send the photos of the damaged product as soon as you received at email@example.com must return in a brand new condition and in their original packing with including Chyangra Pashmina tag. Once we received the goods then only Pashminas Nepal will go further process for a 100% refund including shipping charges if you have paid; don’t worry we are responsible for the return label as well.
Our first priority is to 100% refund your payment once we received the goods; remember if the Cashmere products we have to send that is the only flaw. We are happy to replace it with free shipping costs and including return labels.
It is accepted to exchange with other Cashmere products (except blankets), even if the Cashmere items are flawless but in this case, customers have all the responsibility to pay for a return label and re-shipping charges (that cost from Nepal back to your addresses) for exchange or you can exchange in your next order.
C/O Pashminas Nepal
G.P.O. Box # 23931
Cell # 977-9851241515
Using a secure method to return goods back to our above addresses is the best way that you can claim in your country; if lost on the way to the destination. Unless we don’t receive the return goods at our address no claim for refund or replacement. Please return back to us through the post office with registered mail only, it will be much cheaper compared to DHL.